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Frequently asked questions
What if it doesn’t work for me?
We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. Please note that custom-made, engraved, or personalized pieces are not eligible for return.
What Included in the box?
Every Arven NYC order is carefully presented and includes:
- Signature luxury jewelry box
- Protective travel pouch
- Jewelry care guide
- Certificate of authenticity (where applicable)
- Complimentary gift packaging
Each piece is thoughtfully packaged and ready for gifting.
Do You Offer Free Shipping?
Yes. We offer complimentary insured shipping on all eligible orders within the United States, along with international shipping to select countries. Every order is securely packaged and fully insured until it reaches your doorstep.
Will I Receive Order Tracking Information?
Yes. Once your order has been prepared and shipped, you'll receive a confirmation email with your tracking number and a link to monitor your shipment. You'll be able to follow your order every step of the way until it arrives safely.
Why choose Arven NYC?
Arven NYC creates timeless fine jewellery and engagement rings, crafted with exceptional artistry and meticulous attention to detail. Designed to celebrate life's most meaningful moments.
Made in USA
Doorstep delivery to most of the US.
Perfect fit promise
Enjoy one complimentary resize for a comfortable, confident fit.
Expert craftmanship
Each piece is carefully crafted with precision, detail, and lasting quality.
Lifetime warranty
Crafted to last, supported with lifetime care and protection.
What our clients say
Daniel K.
This jewelry piece exceeded my expectations. The oval cut is graceful and sophisticated, and the overall quality feels fantastic. It has a lovely shine without being too flashy, which makes it perfect for both everyday wear and special occasions.
Noah L.
The marquise cut is even prettier in person. It has a very refined and flattering look, and the overall quality of the piece feels excellent. I've worn it several times already and it always stands out in the best way. Very happy with it.
Anaya R.
I'm absolutely in love with this piece. The emerald cut gives it such a classic and sophisticated look, and it feels even more beautiful in person than it did online. The shine is elegant rather than overpowering, which makes it feel very refined.
Samul H.
This piece exceeded my expectations. The quality feels fantastic and it looks even better in person.