Shipping policy

At ARVEN · NY, every order is handled with care to ensure it arrives securely and in proper condition.

Processing and Delivery

Orders are typically prepared and delivered within 15 days throughout the United States, unless otherwise stated on the product page.

For custom, made-to-order, or special-request pieces, production and delivery times may vary depending on the design and stone availability.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Delivery Information

Please make sure your shipping address is correct at checkout. ARVEN · NY is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Delays

While we make every effort to deliver orders within the stated timeframe, shipping delays may occasionally occur due to carrier issues, holidays, weather, or other circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged, or if you experience an issue with delivery, please contact us at arvennyc@gmail.com as soon as possible so we can assist you.

Domestic Shipping

We currently ship within the United States.